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Mind The ‘Contact Centre Agent Knowledge’ Gap

Mind The ‘Contact Centre Agent Knowledge’ Gap

by Ryan Hampson | Nov 28, 2022 | News

Deploying employee-centric Artificial Intelligence (AI) to repair competency gaps for individual agents, reduce errors and optimise operational efficiency It occurred to me the other day – whilst crammed into a doubtless Covid-infested tube on the Waterloo & City...
T-C News: Measuring employee competence

T-C News: Measuring employee competence

by Ryan Hampson | Jul 1, 2022 | Press

Controlling your risk and regulatory obligations with a hybrid workforce – is that even possible?

Controlling your risk and regulatory obligations with a hybrid workforce – is that even possible?

by Ryan Hampson | Jun 21, 2022 | Webinars

HR News: Employee training and operational risk in a hybrid working world

HR News: Employee training and operational risk in a hybrid working world

by Ryan Hampson | Jun 7, 2022 | Press

In Controls We Trust: Lessons from Recent Financial Crime s166 reviews

In Controls We Trust: Lessons from Recent Financial Crime s166 reviews

by Ryan Hampson | Jun 7, 2022 | Webinars

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Recent Posts

  • Mind The ‘Contact Centre Agent Knowledge’ Gap
  • T-C News: Measuring employee competence
  • Controlling your risk and regulatory obligations with a hybrid workforce – is that even possible?
  • HR News: Employee training and operational risk in a hybrid working world
  • In Controls We Trust: Lessons from Recent Financial Crime s166 reviews

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