Aviva PLC and Elephants Don’t Forget win coveted Gold Award at 2021 Brandon Hall Group HCM Excellence Awards in the category of Best Advance in Machine Learning and AI

In partnership with market-leading insurers Aviva UK and Aviva Canada, Elephants Don’t Forget have been awarded a cooperative gold award at the Brandon Hall Group Human Capital Management (HCM) Excellence Awards 2021 in the category of Best Advance in Machine Learning and AI.

The HCM Excellence Awards are given for work in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and Future of Work.

Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives based upon these criteria: fit the need, design of the program, functionality, innovation, and overall measurable benefits.

The cross-market collaboration between Aviva UK, Aviva Canada and Elephants Don’t Forget was awarded the only gold award on the 19 August 2021 in the category of Best Advance in Machine Learning and AI within the overall Excellence in Learning category.

Recognition for the award-winning submission was given due to the entry showcasing how employee-centric AI continually supports the Talent, Engagement and Learning & Development teams at Aviva UK and Aviva Canada to further drive employee capability and improve customer outcomes by re-enforcing key learning concepts post training.

Mike Cooke, Brandon Hall Group CEO, stated:

“Winning organisations in all categories demonstrated a people-centric approach while driving superior business results under challenging and unprecedented conditions. Demonstrating HCM’s impact on the business is what sets our awards apart.”

Mike Cooke

Brandon Hall Group CEO

Rachel Cooke, Brandon Hall Group COO and leader of the HCM Excellence Awards Program added:

“The awards provide validation of best practices in all areas of HCM at a time when they have never been more important to employers, employees and customers.”

Rachel Cooke

Brandon Hall Group COO and leader of the HCM Excellence Awards

Joanne St. Bernard-Honegan, Assistant Vice President, Talent Development at Aviva Canada, stated:



“We are elated that, in partnership with Elephants Don’t Forget, we have been awarded with a coveted gold award from this year’s Brandon Hall Group Excellence Awards 2021 in the category of Best Advance in Machine Learning and AI.

Clever Nelly – Elephants Don’t Forget’s employee-centric AI tool – has been instrumental in reinforcing our renowned approach to individual employee learning to ensure that, post-training, we can continually embed key learning concepts and quantify the impact of learning on our KPIs to further support the exacting standards of customer service and in-role colleague support that we set for ourselves at Aviva PLC.

This award is also representative of how, despite our geographical differences, both Aviva UK and Aviva Canada were able to implement an effective AI solution to further drive positive outcomes in different markets; showcasing the benefits of how employee-centric AI can play a primary role in helping our training, talent and engagement teams to continually develop the capability of our colleagues.”

Joanne St. Bernard-Honegan

Assistant Vice President, Talent Development at Aviva Canada

Adrian Harvey, CEO at Elephants Don’t Forget, added:

Elephants don't forget

“We are absolutely thrilled to receive this award and recognition from the Brandon Hall Group. It is testament to both Aviva UK and Aviva Canada’s approach to being a true learning organisation, and I wholeheartedly thank everyone involved for their continued advocacy and use of our Clever Nelly platform within their daily operations.

AI can often be viewed as a displacement tool, yet this award – and the way that our AI has been integrated by Aviva PLC to help reinforce, engage, and continually evaluate the efficacy of key learning concepts delivered by their training and talent teams – showcases how relevant technology can be seamlessly aligned to support the work of exceptional people within the field of employee talent and learning and development, resulting in more hyper-focused coaching conversations, more relevant performance improvement interventions, and significant improvements in employee application and performance.”

Adrian Harvey

CEO, Elephants Don’t Forget

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