Increasing knowledge and improving performance for 165,000+ employees.

Learn more about why the world’s best brands and their employees trust Elephants Don’t Forget.

95%+

Customer Retention Rate

100 million

Questions asked last year

65% +

Average knowledge improvement

Recognising that the human brain does not learn as effectively as every employer would want, Microsoft deployed Elephants Don’t Forget’s AI solution, Clever Nelly, to guarantee all their great training content was genuinely learned and retained. This resulted in significant employee capability and business performance improvements.

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Increase in employee knowledge

%

Increase in First Contact Resolution (FCR)

%

Increase in Customer Satisfaction

Faurecia use the Artificial Intelligence to support the competence and in-role capability of over 2500 managers and employees across 200+ manufacturing plants in 37 countries.

%

Improvement in knowledge in 4 weeks

Interventions in 1 month

With a clear focus on maintaining long-term relationships with their customers, the RAC were looking to tailor individual in-role training to support their ‘first time right’ service.

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Consistent operational knowledge score achieved

%

Consistent First Call Resolution (FCR) Performance

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