Increasing knowledge and improving performance for 165,000+ employees.

Learn more about why the world’s best brands and their employees trust Elephants Don’t Forget.


Customer Retention Rate

100 million

Questions asked last year

65% +

Average knowledge improvement

Recognising that the human brain does not learn as effectively as every employer would want, Microsoft deployed Elephants Don’t Forget’s AI solution, Clever Nelly, to guarantee all their great training content was genuinely learned and retained. This resulted in significant employee capability and business performance improvements.


Increase in employee knowledge


Increase in First Contact Resolution (FCR)


Increase in Customer Satisfaction

Moneybarn are setting their people up to deliver optimal customer support and drive significant KPI improvements, harvesting game-changing levels of sustained operational improvement in handling times, hold times and advisor wrap times, resulting in exceptional ROI for the business and improved outcomes for their customers.


Return on investment


Improvement in outcomes for customers


Reduction in Average Hold Time

Age Partnership sought out a solution that would give them the capability to proactively mitigate people-based risks and instil confidence in their employees. Within their first quarter using Clever Nelly, they succeeded in meeting their primary objectives and saw significant speed-to-competency and employee knowledge score improvements.

Week record for an employee achieving competent advisor status with Clever Nelly


Improvement in correct answers from a single quarter


Rise in employee knowledge, on average

Volvo Car Financial Services UK Ltd set out to reframe the perceptions of annual compliance tests to instil genuine and long-lasting employee competency; Clever Nelly did that for them. 


Average employee competency on FCA-related testing


User engagement with Clever Nelly, without a single non-engaged employee

For Wave, a virtual learning environment proved incomparable to previous training methods.

Their incorporation of Clever Nelly alongside modular teaching has resulted in higher employee engagement and actionable data insights for their people, translating into higher advisor in-role confidence.


Higher knowledge scores for the AI’s most engaged users


User engagement with Clever Nelly across Q1 2022


Faurecia use the Artificial Intelligence to support the competence and in-role capability of over 2500 managers and employees across 200+ manufacturing plants in 37 countries.


Improvement in knowledge in 4 weeks

Interventions in 1 month

With a clear focus on maintaining long-term relationships with their customers, the RAC were looking to tailor individual in-role training to support their ‘first time right’ service.


Consistent operational knowledge score achieved


Consistent First Call Resolution (FCR) Performance

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