by Ryan Hampson | May 18, 2023 | Feature, News
Consumer Duty Hub Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a “thing” that firms... 
by Ryan Hampson | Apr 28, 2023 | Feature, Press
Time for L&D to stand up and be counted Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is... 
by Ryan Hampson | Mar 31, 2023 | Feature, News
With persistent economic headwinds to contend with, contact centre leaders are now looking for more effective and efficient strategies that can support them to tackle the macro – and often difficult to quantify – inefficiencies that persistently hinder agent... 
by Ryan Hampson | Mar 24, 2023 | Feature, News
Embedding Consumer Duty Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a “thing” that firms...
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