Consumer Duty: there may be trouble ahead

Consumer Duty: there may be trouble ahead

Consumer Duty: there may be trouble ahead Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a...
Work Shock and the entry-level avalanche

Work Shock and the entry-level avalanche

Work Shock and the entry-level avalanche Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a...
Consumer Duty: there may be trouble ahead

Consumer Duty: culture, people and data

Consumer Duty: culture, people and data Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a...
Time for L&D to stand up and be counted

Time for L&D to stand up and be counted

Time for L&D to stand up and be counted Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is...
Consumer Duty: there may be trouble ahead

Culture clash – Consumer Duty: is it only skin deep?

Culture clash – Consumer Duty: is it only skin deep? Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why,...