Work Shock and the entry-level avalanche

Work Shock and the entry-level avalanche

Work Shock and the entry-level avalanche Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a...
Consumer Duty: culture, people and data

Consumer Duty: culture, people and data

Consumer Duty: culture, people and data Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is a...
Time for L&D to stand up and be counted

Time for L&D to stand up and be counted

Time for L&D to stand up and be counted Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why, indeed, it is...
Consumer Duty: culture, people and data

Culture clash – Consumer Duty: is it only skin deep?

Culture clash – Consumer Duty: is it only skin deep? Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why,...
Practical improvements to customer support outcomes

Practical improvements to customer support outcomes

Practical improvements to customer support outcomes Why Consumer Duty is forcing firms to abandon the traditional approach to T&C and embrace AI-driven continual assessment. About This paper sets out to define what we mean by “Authentic Compliance” and why,...