Consumer Duty ‘Day Two’: assessing the operating landscape

Practical approaches firms are taking to transition tactical compliance with Consumer Duty into Business as Usual (BAU), improve operational performance and demonstrate a clear move away from tick-box approaches to compliance.

As Consumer Duty bites, financial services firms are faced with the prospect of delivering against increasing customer-centric regulatory requirements during one of the most challenging operating landscapes in recent history. In our July 2023 Briefing, we assess the operating landscape for Consumer Duty and examine how firms are improving key areas underpinning Consumer Duty outcomes.

Improve front-line capability

Reduce complaints

Mitigate risk of harm

Find out more about the state of play for Consumer Duty ‘Day Two’:

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