Elephants Don’t Forget – a leading UK Artificial Intelligence provider to the contact centre industry – is delighted to announce its official partnership with Inoria, a North American contact centre solution partner of choice, passionately supporting organisations as they navigate their digital transformation journey through customised optimisation, implementation and integration services.

With over 30 years of combined experience working with contact centres to deliver exceptional customer experiences, the Canadian-based Inoria team of expert solution consultants, strategists, integrators and support specialists have been at the forefront of transforming the way businesses communicate with customers, preparing contact centres to meet future trends and demands.

The official partnership – which sees Inoria strengthening their solution and consultancy offering through the use and distribution of Elephants Don’t Forget’s multi-award-winning AI software – Clever Nelly – is being positioned as a game-changing solution for contact centre leaders to target macro-operational inefficiencies, improve agent performance and make significant cost savings through – previously – unquantifiable datapoints.

Adrian Harvey – CEO at Elephants Don’t Forget, commented:

“We are delighted to partner with Inoria. When it comes to offering effective solutions that can genuinely affect the bottom line for contact centres, we share the same vision, and our strategic partnership is based upon the principles of providing continual business value and ongoing ROI.

Through our dedicated support and implementation services, we are committed to ensuring contact centre leaders can utilise employee-centric AI to unlock the full potential of their agents through data, and support them to make ongoing, evidence-based decisions about agent productivity and performance.

Regardless of the diligence of the employer, we know that agents forget a lot of what they are trained when they join a company or are deployed on a specific campaign.

Most employers fail to close these knowledge gaps and instead rely on agent tenure, peer-to-peer learning and mandated one-size-fits-all refresher training to support their agents to learn the competence required to do their jobs. However, the reality of this means slow speed-to-competency, sub-optimal agent performance, diminished ESAT and increased risk of attrition.

Our multi-award-winning AI – Clever Nelly – financially guarantees that agents learn and retain what their employer requires them to know, optimising in-role competence and business productivity.

Clever Nelly operates in the flow of work, at scale, and provides personalised learning journeys for individual agents using less than 1.5 minutes per day – all for less than $1 per agent, per working day.

Our SaaS technology is ISO27001 and FedRAMP compliant. It is also easily deployed within 60 days and our customers score us 9.2/10 for ease of deployment. Unlike most technology solutions available on the market today, particularly AI-based, we underwrite the performance of our technology and offer a 100% money-back guarantee.”

Pierre Lemoine – President and Co-Founder at Inoria, commented:

“We are pleased and overjoyed to expand our service offerings by partnering with Elephants Don’t Forget to better meet customer requirements and ever-evolving market needs.

Inoria offers tailored consulting, workforce management, and contact centre solutions that enable companies to maximise their investment and gain the most from their contact centre platform.

Operating as a full-suite boutique solution and service provider, the addition of Elephants Don’t Forget Clever Nelly solution enables us to provide value-added solutions that support and enhance the needs of the contact centre community.

As we collaborate and engage with customer-focused companies across North America seeking to optimise customer interactions, with Clever Nelly in our partner portfolio, our customers can now supercharge their agent performance – ensuring that every employee has the knowledge and competence to perform at peak capability serving to continuously improve performance.

The relationship between agent and customer should be uncomplicated and unforgettably memorable. Together with the team at Elephants Don’t Forget, we can deliver organisations with a strategic roadmap for sustained growth and continued success. We look forward to working with the team at Elephants Don’t Forget and introducing their award-winning Clever Nelly to our trusted clients and prospective market.”

To learn more about Inoria, please click here.