Impact Guides

Access a range of use cases from a cross-section of organisations to learn more about the tangible business benefits Clever Nelly delivers.


How Microsoft improved First Contact Resolution (FCR) and Customer Satisfaction (CSAT).


How LV= are growing customer value, improving service levels and reducing complaints.

Danske Bank

How Danske Bank are fulfilling their strategic vision for market-leading customer satisfaction.

Echo Managed Services

How Echo Managed Services improved NPS, reduced repeat contact and complaints.

Age Partnership

How Age Partnership improved frontline advisor speed-to-competency by 30%.


How Moneybarn improved customer outcomes by 9% in under six months.

Clifton Asset Management

How Clifton Asset Management embedded Consumer Duty in their frontline.

Volvo Car Financial Services

How VCFSUK established an FLA approved training programme for SAF Expert compliance.

Fidelity International

How Fidelity International are improving financial crime training.