Explore the Media Hub
Here you will find various media including: Purple Pages, Blog posts, podcasts and webinars on the hottest topics in the industry at the moment.
Across all regulated industries firms are grappling with the issue of handling vulnerable customers. Regulators now want to see firms explicitly embed the fair treatment of vulnerable consumers into their culture
Most firms operate on a tightrope balancing what’s feasible, what’s achievable and what’s affordable. The FINSERV sector in particular has a track record
In our most popular Purple Paper, we unlock the science behind how organisations can gain competitive advantage by deploying the best training methods to ensure your training is expertly delivered and consistently retained by your employees.
Many employers are now reporting the ‘new normal’ is delivering lower business performance and increasingly many are questioning whether working from home is the root cause.
The goal of the FCA is to ensure honest and fair markets for individuals, businesses, and the economy as a whole. The Authority does this by protecting consumers, protecting the financial markets, and promoting competition
Fintech Times: When it Comes to Training and the Financial Sector – Is Work From Home Actually Working?
Many, perhaps most people, love the idea of a future of working from home (WFH), especially if they have space and facilities. But amid all the euphoria and social media hype, some are asking the question, at what costs to the employer, the customer, and the integrity of the sector?
Is the annual e-learning refresher training – doubtless supplemented with ad hoc simulation training – enough to ensure your employees really are cyber secure?
It appears that the FCA is getting the message and is righty questioning what additional steps firms are taking to ensure governance standards are at least as robust now in a WFH environment as they were before C19 hit.
Is L&D simply being viewed as a ‘make do and mend’ function right now by some firms, and are the remote digital learning innovations now being offered to employees making a positive difference at all?
I was researching a new Purple Paper on governance standards during Covid-19 when Ryan, our Head of Marketing, sent me a link to a “Port Mouse Jiggler”. Now I must confess I thought the young man may have inadvertently sent me a link to some adult entertainment site!
Employees First, Customers Second: Turning your approach to Training and Competence upside down in 2021
How have consumers redefined the rules of engagement? What is the new reality of Training and Competence in 2021 in terms of culture, brand, and financial performance for regulated firms? Find out more in this collaborative on-demand webinar from Adrian Harvey, CEO of Elephants Don’t Forget and Lynne Hargreaves, Director at ClearStep Consulting.
In this article, artificial intelligence providers Elephants Don’t Forget analyse the use of gamification in the workplace, and whether its a win-win situation for every employee
Whilst L&D professionals continue to play a leading role in supporting thousands of tenured and new recruits to meet the demands of remote working during Covid-19, maintaining and improving competency is a completely different proposition.
The FCA makes it clear that as the working environment changes, your firm’s approach to effective T&C delivery should follow suit.
Is it right that because employees are WFH, either through choice or through necessity and Government edict, that they are subject to levels of scrutiny greater than when they work in the office?
Podcast: Employees First, Customers Second: Turning your approach to Training & Competency upside down in 2021
In our latest podcast, we look at the role effective Training & Competence plays for financial services firms in 2021, focusing on change management, consumer expectations, and evaluating employee performance.
With consumer vulnerability increasing during the pandemic, we look at why employee competency and conduct is now more critical than ever to mitigate consumer and market harm.
The Financial Conduct Authority (FCA) recognises that employee knowledge plays a primary role in the positive or negative resolution for vulnerable consumers, and they are issuing a call-to-arms for firms to take positive action: are you heeding the call?
Covid-19 has turned the FinServ world upside down and – as a result – governance is almost certainly weaker in many firms than pre-Covid. You would expect firms to be paying closer attention to Training & Competence (T&C) to strengthen compliance. However, it would appear the reality may well be rather different.
T-C News: Does the current market default methodology of employee T&C truly satisfy the changes required by the SM&CR
Whilst the SM&CR has applied to most solo-regulated firms since December 2019 – with many firms asserting that they are taking the necessary steps to embed it – can questions be raised about the default methodology of T&C delivery and whether it truly satisfies the regime change?
Have you recently noticed an increase in job roles with the word “culture” in them? One of my LinkedIn contacts landed a role as Head of People & Culture and it got me thinking: what is driving this increased interest in companies’ “culture”?
We were delighted to be joined by leading compliance and regulatory consultancy group Complyport for this session, as we take a detailed and actionable look at some of the most prevalent industry topics regarding FCA applications and authorisations.
Who believes that subjecting employees to mindless one-size-fits-all, annual, tick-box compliance training is going to achieve anything positive in terms of cultural change? It isn’t.
The average employee competency level of tenured employees stood at just 52% pre-pandemic. Are firms taking employee competency seriously enough?
With insurers and financial enterprises facing increasing compliance and corporate risks due to Covid-19, employee competency management needs to be a primary area of focus.
Talent show: why improving the competency levels of your employees can increase productivity and employee satisfaction
Are you concerned about employee in-role development and the impact that satisfaction levels are having on your productivity?
Based on four Covid-19 studies, we take a retrospective timeline look at how organisations coped with the enforced changes to maintaining and assessing employee competency, and pose the question: are firms really learning what attaining and assessing true competency means?
What can HR & L&D professionals learn from their efforts during the pandemic so far, and what could this mean for a returning workforce?
When it comes to Training & Competence (T&C), is the ‘Tone from the Top’ aligned with the ‘Tone from Within’ in your firm?
New research has found that 64% of senior management individuals within the financial services sector feel they would be ‘fairly or completely’ confident in evidencing competency of their employees to the Financial Conduct Authority (FCA) in the event of a regulatory audit, but is there a potential problem?
Our ISO 27001 accreditation provides your business with a tangible endorsement that we adhere to a recognised worldwide framework of information security standards.
We were delighted to be joined by Julie Pardy, Director of Regulation and Market Engagement at Worksmart for this session, as we take a detailed and actionable look at how regulated financial firms can effectively improve and measure positive cultural change for the future.
Fintech Times: How Can Employee-Centric AI Support Financial Firms To Meet Their Future Expectations?
Most financial organisations are by now aware of the financial benefits of deploying Artificial Intelligence (AI) to improve process efficiency and reduce fraud; but are they aware of the benefits it can have on their employees and governance practices too?
If compliance is required to support wider cultural and operational changes without the necessary financial investment to overcome the barrier of change, where do they pragmatically start?
In this discussion and workbook paper, Adrian Harvey, CEO of Elephants Don’t Forget, and Julie Pardy, Director of Regulation and Market Engagement at Worksmart, examine the issue of culture measurement within financial services.
How can regulated financial firms measure culture? In this webinar session review, we examine some of the key learning outcomes from our Culture Measurement webinar, and look at why a continual assessment methodology is crucial to generating meaningful positive indicators of culture change.
Are energy suppliers taking on board the wealth of historical guidance when it comes to improving resolutions for consumers in vulnerable situations through their advisor training?
We examine why it is difficult for financial firms to make cultural improvements if their people-based monitoring provisions are not supported by regular assessments.
Aviva PLC and Elephants Don’t Forget win coveted Gold Award at 2021 Brandon Hall Group HCM Excellence Awards in the category of Best Advance in Machine Learning and AI
The cross-market collaboration was awarded the only gold award in the category of Best Advance in Machine Learning and AI within the overall Excellence in Learning category.
In this short Purple Paper, we examine why more and more firms are turning to Artificial Intelligence to help foster and maintain a genuine culture of compliance.
How can Artificial Intelligence and learning in the flow of work help employers to focus on employee capability building to achieve superior business performance in the Fourth Industrial Revolution?
We review some of the outcomes from Lloyds Bank’s sixth Financial Institutions Sentiment Survey 2021 and consider key implications.
How can Artificial Intelligence (AI) help to embed an evidential culture of cyber resilience for insurers?
We examine how AI can support insurers and financial firms to ensure their employees are knowledgeable and competent in critical subject knowledge that relates to compliance, process, policy, and product.
As the FCA steps up their drive for firms to foster and maintain a genuine culture of compliance – where the fair treatment of customers is default and runs through the firm like veins through a stick of rock – we examine why more and more firms are turning to Artificial Intelligence (AI) for assistance.
The economic impact of employee skills, transient training, and how organisations can plug the gaps using AI
To fundamentally tackle the internal skills challenge, we look at why organisations need to be mindful of the ‘one and done’ attitude when it comes to training, upskilling or re-skilling their employees.
With evidence illustrating the detrimental impact that transient training factors are having on productivity and escalating business costs, we look at why focusing on internal capability building means that organisations can look to ‘train’ their way to better productivity rather than ‘buy’ their way to it.
We examine the commonalties as to why the majority of Artificial Intelligence deployments fail, and look at why our methodology for successful deployment ensures we can guarantee results.
In this webinar session review, our panel discuss the impact of conduct and culture fatigue within regulated financial firms, and offer guidance on how firms can use RegTech to support an evidence-based approach to maintaining and improving these areas.
In this webinar session review, our panel outline how and what firms can do to both support the rising number of UK adults with low financial resilience and meet the increased expectations of the regulator.
What is ‘authentic compliance’ and how do firms achieve it? In this article, we assess the problematic issues that stem from inadequate employee Training & Competency (T&C) programs.
Keeping up with cyber trends is vital for success in any industry, and is specifically prevalent in the insurance sector. Falling behind can lead to large payouts and companies losing money. So how can this be avoided?
It is not just the FCA who cares about the culture within your organisation. Increasingly, it’s the individual employees who are taking stock of where companies are excelling and failing to meet expectations.
So, what can L&D do to ensure all their great learning content is continually learned and retained by their employees? The short answer: Artificial Intelligence. Discover how Microsoft use our AI to continually support, assess and quantify the desired outcomes on their L&D initiatives.
In this webinar session review, our panel examine the FCA’s new Consumer Duty and consider what it means in practice for firms, the impact for Senior Managers, the changes to Training & Competency, and how it will be enforced.
How can firms ensure each member of their business understands the New Consumer Duty and how it relates to their day-to-day job?
The cost of employees not retaining their training remains a major problem for UK businesses, but the good news is that employee-centric Artificial Intelligence provides a guaranteed way to stop it.
We are joined by Bovill to discuss how firms and individuals responsible for financial crime compliance can learn lessons from recent S166 action and ensure controls are effective.
Hybrid and remote working raises important questions regarding operational resilience, productivity and people-based risk. We take a look at ways to combat the detrimental impacts.
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