Working From Home Undoubtedly Creates Risk & Competency Challenges For Employers

Covid-19 has driven literally millions of employees out of the workplace and into a working from home situation.

Explore the Media Hub

Here you will find various media including: Purple Pages, Blog posts, podcasts and webinars on the hottest topics in the industry at the moment.

T-C News: Does the current market default methodology of employee T&C truly satisfy the changes required by the SM&CR

Whilst the SM&CR has applied to most solo-regulated firms since December 2019 – with many firms asserting that they are taking the necessary steps to embed it – can questions be raised about the default methodology of T&C delivery and whether it truly satisfies the regime change?

Fintech Times: Elephants Don’t Forget: Mind the Knowledge Gap in Training and Competence

Covid-19 has turned the FinServ world upside down and – as a result – governance is almost certainly weaker in many firms than pre-Covid. You would expect firms to be paying closer attention to Training & Competence (T&C) to strengthen compliance. However, it would appear the reality may well be rather different.

Mind the knowledge gap: the FCA issues its guidance on handling vulnerability

The Financial Conduct Authority (FCA) recognises that employee knowledge plays a primary role in the positive or negative resolution for vulnerable consumers, and they are issuing a call-to-arms for firms to take positive action: are you heeding the call?

Why employee vulnerability breeds consumer vulnerability in the financial services sector

With consumer vulnerability increasing during the pandemic, we look at why employee competency and conduct is now more critical than ever to mitigate consumer and market harm.

Podcast: Employees First, Customers Second: Turning your approach to Training & Competency upside down in 2021

In our latest podcast, we look at the role effective Training & Competence plays for financial services firms in 2021, focusing on change management, consumer expectations, and evaluating employee performance.
A person hiding under duvet cover working using a laptop

Spy in your bedroom

Is it right that because employees are WFH, either through choice or through necessity and Government edict, that they are subject to levels of scrutiny greater than when they work in the office?

Fintech Times: SM&CR: The New Reality of Compliance While Working From Home

The FCA makes it clear that as the working environment changes, your firm’s approach to effective T&C delivery should follow suit.

Training Journal: Gauging the sentiment of L&D professionals in response to Covid-19

Whilst L&D professionals continue to play a leading role in supporting thousands of tenured and new recruits to meet the demands of remote working during Covid-19, maintaining and improving competency is a completely different proposition.

Employee compliance in a Covid-19 world: what has changed?

In reality, is it possible to allow all employees, regardless of their role, to WFH and maintain the required levels of governance?

Fintech Times: Elephants Don’t Forget on Gamification: Child’s Play or Serious Stuff?

In this article, artificial intelligence providers Elephants Don’t Forget analyse the use of gamification in the workplace, and whether its a win-win situation for every employee

Employees First, Customers Second: Turning your approach to Training and Competence upside down in 2021

How have consumers redefined the rules of engagement? What is the new reality of Training and Competence in 2021 in terms of culture, brand, and financial performance for regulated firms? Find out more in this collaborative on-demand webinar from Adrian Harvey, CEO of Elephants Don’t Forget and Lynne Hargreaves, Director at ClearStep Consulting.

Employer warning: ‘Jigglers’ are out there and it kinda serves you right

I was researching a new Purple Paper on governance standards during Covid-19 when Ryan, our Head of Marketing, sent me a link to a “Port Mouse Jiggler”. Now I must confess I thought the young man may have inadvertently sent me a link to some adult entertainment site!

The HR Director: How will the pandemic experience shape the future of L&D?

Is L&D simply being viewed as a ‘make do and mend’ function right now by some firms, and are the remote digital learning innovations now being offered to employees making a positive difference at all?
Man looking at phone

FCA Gets Tough on Slack Governance

It appears that the FCA is getting the message and is righty questioning what additional steps firms are taking to ensure governance standards are at least as robust now in a WFH environment as they were before C19 hit.

Fintech Times: Cyber Security: Why Employee Behaviour Still Poses the Biggest Risk to Your Firm

Is the annual e-learning refresher training – doubtless supplemented with ad hoc simulation training – enough to ensure your employees really are cyber secure?
Man looking at computer

Faster Horses

Most of the AI that captures the headlines is designed for process improvement, which means in some way, shape, or form doing the work of a human, just better.

Fintech Times: When it Comes to Training and the Financial Sector – Is Work From Home Actually Working?

Many, perhaps most people, love the idea of a future of working from home (WFH), especially if they have space and facilities. But amid all the euphoria and social media hype, some are asking the question, at what costs to the employer, the customer, and the integrity of the sector?
L&D your biggest challenge is yet to come

Is L&D dead in the water?

In 2021 the role of L&D hangs in the balance. From the boards demanding greater ROI to employees expecting a complete learning experience.
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Women in Tech Employer Awards 2020

We are delighted to announce what we have been shortlisted for the “Best Employer for Flexible Working” award at the upcoming Women in Tech Awards 2020!

Working From Home Governance – What Governance?

The goal of the FCA is to ensure honest and fair markets for individuals, businesses, and the economy as a whole. The Authority does this by protecting consumers, protecting the financial markets, and promoting competition
Speed to competency working from home

Speed to competency in “The New Normal”

Many employers are now reporting the ‘new normal’ is delivering lower business performance and increasingly many are questioning whether working from home is the root cause.
Senior Management Regime (SMCR) Starts to Bite

Senior Management Regime (SMCR) Starts to Bite

As the fca increases scrutiny and fines double year on year, with custodial sentences a foregone conclusion at some future point

Brain Glue

The best and worst strategies for making your training stick! A summary of John Dunlosky’s, (Kent State University, USA, Professor of Psychology) 2013 paper on effective student learning.

The use of Artificial Intelligence in the ‘Three Lines of Defence’ Risk Management Model

Most firms operate on a tightrope balancing what’s feasible, what’s achievable and what’s affordable. The FINSERV sector in particular has a track record
Tick-Box Training Fiasco

The Tick-Box Training Fiasco

For too long the vast majority of regulated firms have pursued what many would regard as a cynical box-ticking approach to employee competency and knowledge.
Employees are individuals - not sheep

Employees are individuals – not sheep

Change your philosophy and approach for delivering mandated workplace training or lose hard won employee engagement and your top talent.
SMCR - Removing the Burden

SMCR – Removing the Burden

A pragmatic blueprint for solo regulated firms on how and with minimal effort, they can use proven AI to land, maintain and critically
Learning boring stuff

Learning boring stuff

Learning boring stuff is actually a lot harder than learning and retaining information about a subject that you are passionately interested in.
Shadow of the Leader

Shadow of the leader

Does an employee with high engagement and competency perform better in their role than an employee with low engagement and competency?
Working From Home Undoubtedly Creates Risk & Competency Challenges For Employers

Working From Home Undoubtedly Creates Risk & Competency Challenges For Employers

Covid-19 has driven literally millions of employees out of the workplace and into a working from home situation.
Conduct Risk & Commission Payments – Are The Two Fundamentally Incompatible?

Conduct Risk & Commission Payments – Are The Two Fundamentally Incompatible?

I am inevitably interested in how firms in the FinServ sector will satisfy the Regulator that they are operating in the
Global Compliance Enforcement During C-19

Global Compliance Enforcement During C-19

It probably wouldn’t surprise many readers to learn that regulatory enforcement activity has fallen materially during the
Nelly Blog – Thinking Outside The Tick Box

Nelly Blog – Thinking Outside The Tick Box

It may be a brand-new year and a new decade, but the same old problem remains for regulated firms still struggling
Vulnerable Customers: Are You Really Doing Enough?

Vulnerable Customers: Are You Really Doing Enough?

In October’s Nelly webinar, Dr Roger Miles introduced us to the dangers of confirmation bias that often leads individuals
Challenging And Removing The Bias In Your Firm

Challenging And Removing The Bias In Your Firm

In yesterdays’ 50 Shades of Bias webinar, I discussed with Behavioural expert Dr Roger Miles how the behaviour bias of individuals, teams
Training For Competitive Advantage

Training For Competitive Advantage

Those of you who have read other blog postings and articles I have authored will probably know my views on how many firms
Using Technology To Improve Compliance

Using Technology To Improve Compliance

I read an interesting article on FT Advisor recently that socialised the idea that technology could be used to help with regulatory compliance.
SM&CR – Keeping CEO’s Awake At Night

SM&CR – Keeping CEO’s Awake At Night

Taking their cue from the banks regarding employee T&C appears to have backfired on many firms who will be regulated
The not so hidden cost of non-compliance

The not so hidden costs of non-compliance

Adrian Harvey, CEO of Elephants don't forget; Julie Pardy, Director of Regulation and Market Engagement, Worksmart evaluate
L&D your biggest challenge is yet to come

L&D your biggest challenge is yet to come

There has never been a more critical time for L&D leaders to stand up and be counted. From upskilling and cross-skilling employees
L&D your biggest challenge is yet to come

L&D your biggest challenge is yet to come

In this podcast Adrian Harvey, CEO of Elephants don't forget, Nick Bate Co-Founder of Blue Eskimo and Melanie Lepine
Civid proves to SM&CR litmus test

Covid proves to SM&CR litmus test

Covid-19 has forced many firms to review their governance arrangements, rapidly train unapproved persons to take on regulated
Civid proves to SM&CR litmus test

Covid proves to SM&CR litmus test

In this podcast, Julie Pardy, Director Worksmart & Adrian Harvey, CEO of Elephants don't forget discuss why firms now
SM&CR, How to get reported, investigated and fined

SM&CR, How to get reported, investigated and fined

The FCA may well have been forced to prioritise their response to COVID-19, but two 'Dear CEO' letters issued earlier this year
SM&CR, How to get reported, investigated and fined

SM&CR, How to get reported, investigated and fined

After our most popular webinar to date on ‘How to get reported, fined and investigated by the FCA in 2020’, webinar panelists Adrian Harvey
How Covid is transforming complaint handling

How Covid is transforming complaint handling

Over the next weeks and months regulated firms will face the dual challenge of handling an unprecedented volume of calls from distressed
How Covid is transforming complaint handling

How Covid is transforming complaint handling

In this podcast, Adrian Harvey, CEO, Elephants don’t forget and Anthony Eghan, Worksmart discuss together with Caroline
Employee risk, quantification and mitigation

Employee risk, quantification and mitigation

It's second nature for risk and compliance professionals in regulated firms to quantify financial risks, but when it comes to measuring
Employee risk, quantification and mitigation

Employee risk, quantification and mitigation

In this podcast, Adrian Harvey, CEO, Elephants don't forget and Grant Kennedy, Director, KRisk discuss how new data-driven
Thinking outside the (tick) box

Thinking outside the (tick) box

The regulator hates it, your employees despise it and your customers suffer because of it, so, why in 2020, when managing compliance
Thinking outside the (tick) box

Thinking outside the (tick) box

In this podcast, Adrian Harvey, CEO of Elephants Don’t Forget, discusses with Professor of Applied Science of Reading University
Vulnerability

Vulnerability

Across all regulated industries firms are grappling with the issue of handling vulnerable customers. Regulators now want to see firms explicitly embed the fair treatment of vulnerable consumers into their culture
Vulnerability

Vulnerability

In this podcast, Adrian Harvey, CEO of elephants don’t forget discusses with Caroline Wells - a Commissioner on Energy UK’s Commission for Customers in Vulnerable Circumstances
50 shades of bias

50 shades of bias

You will often now find an FCA enforcer ‘walking the floor’ in a regulated financial firm, randomly asking front-line staff about
50 shades of bias

50 shades of bias

Adrian Harvey, CEO of Elephants don't Forget sat down with Dr. Roger Miles, co-founder of The UK Finance Conduct
SM&CR, Culture and technology

SM&CR, Culture and technology

The time when the focus of the Compliance function was solely to assess, monitor and report compliance with relevant rules
SM&CR, Culture and technology

SM&CR, Culture and technology

Adrian Harvey, CEO of Elephants Don't Forget, discusses with former Head of Compliance and co-founder of the UK Finance
Are you ready for a regulatory visit?

Are you ready for a regulatory visit?

For our first webinar to discuss 'Are you ready for a regulatory visit?' we were delighted to be joined by ex FCA regulator #LucyMcClements
Are you ready for a regulatory visit?

Are you ready for a regulatory visit?

Following on from the Webinar, Adrian Harvey, CEO of Elephants don't forget, gains further insight on how regulated firms need to

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