Explore the Media Hub
Here you will find various media including: Purple Pages, Blog posts, podcasts and webinars on the hottest topics in the industry at the moment.
T-C News: Does the current market default methodology of employee T&C truly satisfy the changes required by the SM&CR
Whilst the SM&CR has applied to most solo-regulated firms since December 2019 – with many firms asserting that they are taking the necessary steps to embed it – can questions be raised about the default methodology of T&C delivery and whether it truly satisfies the regime change?
Covid-19 has turned the FinServ world upside down and – as a result – governance is almost certainly weaker in many firms than pre-Covid. You would expect firms to be paying closer attention to Training & Competence (T&C) to strengthen compliance. However, it would appear the reality may well be rather different.
The Financial Conduct Authority (FCA) recognises that employee knowledge plays a primary role in the positive or negative resolution for vulnerable consumers, and they are issuing a call-to-arms for firms to take positive action: are you heeding the call?
With consumer vulnerability increasing during the pandemic, we look at why employee competency and conduct is now more critical than ever to mitigate consumer and market harm.
Podcast: Employees First, Customers Second: Turning your approach to Training & Competency upside down in 2021
In our latest podcast, we look at the role effective Training & Competence plays for financial services firms in 2021, focusing on change management, consumer expectations, and evaluating employee performance.
Is it right that because employees are WFH, either through choice or through necessity and Government edict, that they are subject to levels of scrutiny greater than when they work in the office?
The FCA makes it clear that as the working environment changes, your firm’s approach to effective T&C delivery should follow suit.
Whilst L&D professionals continue to play a leading role in supporting thousands of tenured and new recruits to meet the demands of remote working during Covid-19, maintaining and improving competency is a completely different proposition.
In this article, artificial intelligence providers Elephants Don’t Forget analyse the use of gamification in the workplace, and whether its a win-win situation for every employee
Employees First, Customers Second: Turning your approach to Training and Competence upside down in 2021
How have consumers redefined the rules of engagement? What is the new reality of Training and Competence in 2021 in terms of culture, brand, and financial performance for regulated firms? Find out more in this collaborative on-demand webinar from Adrian Harvey, CEO of Elephants Don’t Forget and Lynne Hargreaves, Director at ClearStep Consulting.
I was researching a new Purple Paper on governance standards during Covid-19 when Ryan, our Head of Marketing, sent me a link to a “Port Mouse Jiggler”. Now I must confess I thought the young man may have inadvertently sent me a link to some adult entertainment site!
Is L&D simply being viewed as a ‘make do and mend’ function right now by some firms, and are the remote digital learning innovations now being offered to employees making a positive difference at all?
It appears that the FCA is getting the message and is righty questioning what additional steps firms are taking to ensure governance standards are at least as robust now in a WFH environment as they were before C19 hit.
Is the annual e-learning refresher training – doubtless supplemented with ad hoc simulation training – enough to ensure your employees really are cyber secure?
Fintech Times: When it Comes to Training and the Financial Sector – Is Work From Home Actually Working?
Many, perhaps most people, love the idea of a future of working from home (WFH), especially if they have space and facilities. But amid all the euphoria and social media hype, some are asking the question, at what costs to the employer, the customer, and the integrity of the sector?
The goal of the FCA is to ensure honest and fair markets for individuals, businesses, and the economy as a whole. The Authority does this by protecting consumers, protecting the financial markets, and promoting competition
Many employers are now reporting the ‘new normal’ is delivering lower business performance and increasingly many are questioning whether working from home is the root cause.
Most firms operate on a tightrope balancing what’s feasible, what’s achievable and what’s affordable. The FINSERV sector in particular has a track record
Across all regulated industries firms are grappling with the issue of handling vulnerable customers. Regulators now want to see firms explicitly embed the fair treatment of vulnerable consumers into their culture
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