How we supported Moneybarn to improve customer outcomes by 9%
Improving front-line capability and operational performance
Customer outcomes are up by 9% in under six months as a result of the work Moneybarn are doing with Clever Nelly.
By embedding knowledge through our continual assessment model, Moneybarn are setting their people up to deliver optimal customer support and drive significant KPI improvements, harvesting game-changing levels of sustained operational improvement in handling times, hold times and advisor wrap times, resulting in exceptional ROI for the business and improved outcomes for their customers.
%
Reduction in Average Hold Time
%
Reduction in Average Wrap Time
%
Reduction in Average Handling Time
%
Improvement in outcomes for customers
%
Return on investment
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