The Group has been providing financial inclusion, which supports social mobility, to those whose needs have not been well met by traditional lenders for over 140 years. They lend responsibly and provide tailored products and services to 1.7 million customers throughout the UK.
Commenting on the deployment, Deborah Green, Group Operations Director at Vanquis Banking Group, said:
“Fantastic partnership and we look forward to the exciting opportunities this creates for our colleagues. Well done everyone involved.”
Working in conjunction with Vanquis Banking Group’s partner – Sigma Connected – a leading contact centre outsourcing provider – Clever Nelly has been launched to support Vanquis Banking Group’s innovative approach to colleague learning and development.
As part of the Group’s customer offering, Moneybarn Vehicle Finance – a valued customer at Elephants Don’t Forget – recently took home this year’s Best Technology Partner at the Credit Strategy’s Car Finance Awards 2023. They received judges’ acclaim for their approach to continuous employee learning which supports them to underpin a genuine culture of compliance, further embed customer centricity within their business model, and facilitate better customer outcomes.
With a focus on aligning individual employee understanding, retention and in-role application of critical regulatory themes within their frontline operations, Moneybarn have seen tangible improvements in key operational metrics – correlated from improved staff competence and capability – that support improved outcomes and experiences for their customer base.
Adrian Harvey, CEO at Elephants Don’t Forget, commented:
“In an evolving and complex regulatory landscape that is putting more pressure on employees to learn and retain what is trained – and to individually translate this into in-role competence – organisations are recognising the importance of implementing more modern, inclusive, and authentic approaches to learning and development. Vanquis Banking Group is testament to this fact, and Moneybarn’s award and judges’ recognition are extremely well deserved.”
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