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Discover how Volvo Car Financial Services UK (VCFSUK) established an FLA approved training programme for SAF Expert equivalent compliance, surpassing industry requirements by 20%

Innovation Award winner at the Credit Strategy’s Car Finance Awards 2023 – VCFSUK – integrated AI from Elephants Don’t Forget to establish a Finance & Leasing Association (FLA) approved training programme for Specialist Automotive Finance (SAF) Expert equivalency; becoming the first organisation in their sector to gain SAF Expert equivalency without the need for traditional examination.

Learning outcomes include:

  • Speed-to-competency: how VCFSUK generated a 90% average employee competency score on FCA-related testing – resulting in annual compliance testing targets being surpassed by 20%.
  • Innovation in learning design: how Diversity & Inclusion (D&I) through Clever Nelly deployment plays a fundamental role in reducing employee learning anxiety – resulting in zero non-engaged employees.
  • Culture of compliance: hear how Clever Nelly significantly improved L&D at VCFSUK, resulting in improved organisational culture and performance.

From a cultural point of view, it’s allowed us to frame knowledge in a positive and engaging way. There’s been a healthy competition between colleagues, which has been fun, and we’ve seen speed-to-competency improve in time for testing for our new hires. Our highest annual test score came from one of our newest team members, who had almost no previous experience with the subject matter, but was consistently a top Clever Nelly user.

Mike Lucia, Head of Learning and Development at VCFSUK

Read the full use case here…

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