Fidelity International Impact Guide

Fidelity International Impact Guide

Resource | Download Impact Guide →   Discover how Volvo Car Financial Services UK (VCFSUK) established an FLA approved training programme for SAF Expert equivalent compliance, surpassing industry requirements by 20% Innovation Award winner at the Credit...
Clifton Impact Guide

Clifton Impact Guide

Resource | Download Impact Guide → Discover how Clifton Asset Management strengthened their approach to employee regulatory compliance for Consumer Duty – improving FCA-related competency by 31% across six critical training categories in under three months Ian Scaife,...
Moneybarn Impact Guide

Moneybarn Impact Guide

Resource | Download Impact Guide → Discover how Moneybarn improved customer outcomes by 9% – generating a 300% return on their Clever Nelly investment in under six months Moneybarn’s Strategy and Transformation Director – Dan Thompson – discusses how focusing on...
Microsoft Impact Guide

Microsoft Impact Guide

Resource | Download Impact Guide →   Discover how Microsoft improved employee in-role performance – resulting in KPI improvements in areas including First Contact Resolution (FCR), Customer Satisfaction (CSAT) and Average Handling Time (AHT) By focusing Clever...
LV= Impact Guide

LV= Impact Guide

Resource | Download Impact Guide →   Discover how LV= are growing customer value, improving service levels and reducing complaints Paul Goodman, Customer Experience and Training Manager at LV=, discusses how continual employee assessment has enabled LV= to...