by Ryan Hampson | Sep 12, 2023 | Impact guides, News
Resource | Download Impact Guide → Discover how Volvo Car Financial Services UK (VCFSUK) established an FLA approved training programme for SAF Expert equivalent compliance, surpassing industry requirements by 20% Innovation Award winner at the Credit... 
by Ryan Hampson | Sep 12, 2023 | Impact guides, News
Resource | Download Impact Guide → Discover how Clifton Asset Management strengthened their approach to employee regulatory compliance for Consumer Duty – improving FCA-related competency by 31% across six critical training categories in under three months Ian Scaife,... 
by Ryan Hampson | Sep 12, 2023 | Impact guides, News
Resource | Download Impact Guide → Discover how Moneybarn improved customer outcomes by 9% – generating a 300% return on their Clever Nelly investment in under six months Moneybarn’s Strategy and Transformation Director – Dan Thompson – discusses how focusing on... 
by Ryan Hampson | Sep 12, 2023 | Impact guides, News
Resource | Download Impact Guide → Discover how Microsoft improved employee in-role performance – resulting in KPI improvements in areas including First Contact Resolution (FCR), Customer Satisfaction (CSAT) and Average Handling Time (AHT) By focusing Clever... 
by Ryan Hampson | Sep 12, 2023 | Impact guides, News
Resource | Download Impact Guide → Discover how LV= are growing customer value, improving service levels and reducing complaints Paul Goodman, Customer Experience and Training Manager at LV=, discusses how continual employee assessment has enabled LV= to... 
by Ryan Hampson | Sep 12, 2023 | Impact guides, News
Resource | Download Impact Guide → Discover how Echo Managed Services increased agent knowledge by 42% – resulting in improved NPS, repeat contact reductions and a decrease in complaints By instilling a culture of embedded learning, Clever Nelly is supporting...
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