Professional Services

Whether you are auditing firms around the globe, providing tax and legal advice, or delivering specialist outsourcing services, discover how we can help you achieve a competitive edge through a highly competent workforce.

Discover How

Ensure the highest standards of service delivery and compliance for your clients and regulators

In today’s competitive professional services landscape, client trust and satisfaction are paramount. Delivering high-quality work consistently, while adhering to regulations, is crucial for profitability and hinges on a highly competent workforce.

Clever Nelly elevates your team’s performance by minimising errors, improving accuracy, reducing rework and redress, and providing the best possible evidence of employee competence and compliance. Our industry-leading approach not only satisfies the demands of clients and regulators, but also frees up valuable time for billable tasks, positively impacting your bottom line.

Trusted by Global Organisations

"Clever Nelly’s greatest quantifiable impact has been increasing knowledge and the subsequent effects as a result. The NPS scores for the client and contact centre are increasing, fewer complaints are being sent back. Nelly is helping our people to remember their training, so they are doing everything in the right way. That’s huge for us, as it means there are fewer issues to address."

"The impact from Clever Nelly has been greater than we expected. I wasn’t aware that we could make such a difference in relation to the capability and engagement levels that we’ve experienced."

What are you looking to achieve?

Improve Business Performance Improve Employee Compliance and Risk

Improve Business Performance

With regulators and customers now demanding more of service providers, a highly competent workforce must be at the heart of your service strategy. Clever Nelly embeds your service principles across all customer-facing and back-office teams to ensure that your customers receive a consistently positive experience.

Customer Experience, Quality Assurance & Complaints

With most organisations wanting to get more for less from their people without compromising on Customer Experience, Clever Nelly helps operational leaders harvest tangible improvements through improved competence and confidence in KPIs and business-critical metrics such as:

Average Handle Time
First Contact Resolution
Average Hold Time
After Call Work
Quality Assurance
Complaint volumes
NPS & CSAT

Improve Speed-to-Competence & Reduce Attrition

With role complexity increasing, coupled with high employee turnover rates, retaining talent and accelerating new employees’ speed-to-competence is critical. Clever Nelly typically reduces the time it takes to on-board new employees by 30% and can highlight those at risk of leaving, allowing you to take proactive steps in workforce management.

Improve Process Adherence & Reduce Errors

Employee errors often result in customer detriment and unnecessary cost. Our customers recognise that sub-optimal employee competence is often a contributing factor to this. Clever Nelly quickly addresses any competence gaps and enables higher process adherence and less mistakes – saving you time and money.

Embed & Quantify Change

One of the greatest challenges facing operational industry leaders in the sector is ensuring mission-critical changes land effectively and are embedded. Clever Nelly ensures you can keep the pace of transformation and change with a dispersed workforce, providing assurance through robust data and reporting that key changes to the way you operate are understood and adhered to.

Improve Employee Compliance and Risk

Our industry-leading approach moves beyond a one-size-fits-all model to employee compliance. We ensure guaranteed employee competence and foster a positive culture where compliance becomes a daily habit. This drives sustainable behaviour change and conditions your workforce to work optimally whilst simultaneously reducing risk.

Best-in-Class Evidence of Compliance

Move away from the archaic and ineffective approach to employee compliance. No more wondering if your compliance training is effective. Clever Nelly provides robust evidence and real-time reporting of your employees’ competence – giving you peace of mind when conducting regulatory audits.

Enhanced Visibility of Employee-Based Risks

Get a clear picture of your workforce’s capabilities. Continuous assessment supports you to accurately identify potential compliance risks before they impact your operations.

Increased Confidence for Senior Management

Make informed decisions with reliable data at your fingertips. Continuous assessment empowers senior leadership to navigate regulatory requirements and ensure a high-performing, compliant workforce.

Don’t just take our word for it… Hear from our clients:

People management is more effective with Clever Nelly.

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Clever Nelly eradicates high risk failures.