Clever Nelly supports our people to deliver great customer outcomes

About

PCA UK faced the challenge of providing effective training in a rapidly evolving regulatory landscape, where frontline service providers need to maintain a high level of knowledge and competence.

Challenges

They wanted to replace ineffective training delivery with a more engaging and efficient learning approach that would personalise the learning experience for their colleagues.

Outcomes

Clever Nelly provided a rapid and accessible learning experience, requiring less than one minute per employee to embed required knowledge, enhancing agent confidence and improving customer outcomes. The implementation of Clever Nelly was remarkably smooth, enabling immediate agent engagement and a significant shift away from default, one-size-fits-all, training methods.