Unlock the full performance potential of your agents with Clever Nelly

"We have not identified a single instance where the AI has failed to improve employee knowledge and positively impact in-role performance."

"Our application and use of the Clever Nelly Platform have been key factors in our success and is integral to our operational strategy. We are more efficient, our customers are getting a better experience, and the client is receiving a world-class level of service."

"Clever Nelly supports our people to improve their knowledge and confidence, and ultimately deliver a better customer experience. Colleagues have really embraced the tool and, by focusing solely on engagement, we are seeing all of the benefits play out naturally."

"Clever Nelly gives us a real understanding of where we need to up our training or where we’ve got knowledge gaps; that’s super powerful because we can then plug those. Ultimately, it means better service for our customers."

"Clever Nelly’s greatest quantifiable impact has been increasing knowledge and the subsequent effects as a result. The NPS scores for the client and contact centre are increasing, fewer complaints are being sent back. Nelly is helping our people to remember their training, so they are doing everything in the right way. That’s huge for us, as it means there are fewer issues to address."

"Nelly has helped our Customer Service team be 100% engaged in their training! Employee competency increased 27% above an already impressive baseline knowledge score and, with Nelly's assistance, we successfully placed 820 knowledge interventions across customer service in three months to ensure that every interaction is nothing short of exceptional."

"Clever Nelly has been instrumental in reinforcing our renowned approach to individual employee learning. It ensures we can continually embed key learning concepts and quantify the impact of learning on our KPIs."

"We use the data to evidence competence of 4,500 employees to our clients and to the regulators. Culture and competence is key to our company and Nelly is the way to deliver this to everybody and has a direct and daily impact."

"Elephants Don’t Forget provide an improvement opportunity to independently verify competency, remove barriers to learning and increase the overall standard of critical role required knowledge."

"Clever Nelly has been instrumental in helping to identify where we need to target our coaching and learning interventions to aid colleagues' understanding. This will enable us to build better customer experience and exceed our commercial outcomes."

"We’ve seen downturns in average handling times, wrap time reductions and improvements in fair outcomes as part of our quality assurance work – where Clever Nelly helps us to plug those gaps – and higher customer satisfaction."

"The whole onboarding process was impressive. The implementation from start to finish was really smooth. It was very clear that Elephants Don’t Forget are a very efficient team, it was night and day compared to other projects where we have had to work with 3rd party companies to implement a new system."

"Clever Nelly guarantees that all our people have learned what they’ve been trained. From a compliance perspective, I would find it very difficult to evidence where our knowledge and competency was without it."