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FCA Enforcement Is Changing: How Ready Is Your Firm?

Preparing for the new Competence & Conduct Standard: Culture, Systems & Evidence

How to protect performance and CX during demand spikes in the contact centre

Why so many contact centres are stuck in firefighting mode and how to fix it

Stop Firefighting, Start Fixing: Boost Competence & Cut Failure Demand

Consumer Duty: Driving Better Outcomes Through Voice of Customer (VoC) Feedback

Complaints Under Pressure: Maintaining Quality When Volumes Surge

FCA Enforcement Is Changing: How Ready Is Your Firm?

Why vulnerability training needs to be more than a one-off

The cost of inaction is rising, and the window for preparation is narrowing. Organisations must move from reactive to proactive approaches to cyber security. “It’s time to act,” say the National Cyber Security Centre (NCSC)

Putting people back at the heart of CX: Our takeaways from the Customer Engagement Summit 2025