Colleague Development Leader at Hastings Direct Insurance, Ben Couldwell, tells us about the impact Clever Nelly has had at Hastings Direct. Watch our testimonial video to find out how they are continuing to build on colleague development month-on-month, with incredible results from the first seven months in competency improvements and related KPIs.

“We’ve been using Nelly now for seven months and it is taking us from strength-to-strength, month-on-month. So, the development that we are seeing in our colleagues and the engagement levels is just continuing to grow.

Culture and employee competency is extremely important to us at Hastings Direct, especially in the roles that we do: helping people to become better every single day. Nelly has given us some real tangible data that we can use to support those conversations.

The Management Information we get back from what Nelly tells us is based on how our handlers are answering their questions, and it is vitally important to help us grow. It’s really helping us to forge the way forward in how we train, coach and develop our individuals.

The implementation of Nelly for us was smooth and seamless. A very strong and positive experience. Our relationship with Sophie [our Account Director] has just been great from day one; we couldn’t have asked for anymore.

For me, I would recommend Clever Nelly to anybody – any company, no matter how small or large – because the benefits and gains we have seen from it have just been invaluable.”

Ben Couldwell, Colleague Development Leader at Hastings Direct

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