With the FCA demanding more of firms, a highly competent workforce must be at the heart of your service strategy. Clever Nelly embeds Consumer Duty at scale, personalising the learning journey for every employee, across all customer-facing and back-office teams to ensure that a customer-centric culture focused on delivering good customer outcomes is evident in your business model.
Training interventions can be linked to FCA regulatory regimes (e.g., SM&CR) and key regulatory requirements and expectations, including those under Consumer Duty, customers in vulnerable circumstances, and financial crime.
Clever Nelly enables firms to easily categorise their training assessment criteria for reporting purposes and create personalised assessment learning journeys – tailored to individual role and function – that are bespoke and demonstrates how regulatory regimes and expectations interact with their business model, products, customers and services.