Explore our work with leading insurers

Clever Nelly supports LV= to identify and repair individual employee knowledge and competence gaps under Consumer Duty.

This gives the business a unique source of Management Information to support their Consumer Duty reporting and helps them to easily demonstrate to senior managers, boards and regulators that they have a competency solution in place to effectively support their staff.

Clever Nelly provides LV= with a clear understanding of employee competence, knowledge gaps, and individual employee training needs.

Clever Nelly helps LV= embed and evidence a customer-focused culture under Consumer Duty.

We helped LV= to reduce complaints by 62.5%, reduced call wait times by 85%, drove down employee attrition, and reduced the need for costly rework.

Allianz was facing a major challenge with their traditional employee training process – it was “clunky, laboursome and ineffective.”

Clever Nelly completely transformed their approach. By automating their competence assessment process, we’ve helped them to truly quantify competence and embed critical change, freeing up valuable time for frontline staff to focus on their core responsibilities, which have resulted in increased productivity and improved customer outcomes.

A transformative approach to employee training…

Quantify and embed change…

Clever Nelly continually supports and improves the competence of frontline teams, better equipping them with the critical knowledge and confidence required to handle difficult customer enquiries effectively, improving customer experience and outcomes.

Discover how Clever Nelly is empowering senior leaders with data-driven insights.

Discover how we’re improving frontline staff competence and confidence to deliver exceptional customer support and outcomes for customers in vulnerable circumstances.

Hear how Clever Nelly targets and improves critical KPIs for Allianz.

Clever Nelly ensures that their handlers are equipped with the competence needed to succeed in their roles and provides robust, accurate and real-time data that gives senior leaders greater assurance and confidence that their training is fit for purpose.

Solving the training quantification challenge…

Training is learnt and retained…

Clever Nelly significantly reduces employee errors across the business, improving performance and reducing risk.

Clever Nelly supports their ‘first-time right’ approach – improving operational efficiency and reducing costs.

We’ve supported them to improve employee competence and make significant improvements to key areas of the business including: FNOL, FCR, Indemnity & Liability process.

Improving FNOL, FCR, Indemnity & Liability…

Steerage process improvement…

Colleagues at Hastings Direct see Clever Nelly as a valuable tool for their own unique professional development.

We support them to meet CPD requirements, maintain a competent workforce, and create a authentic learning culture.

Clever Nelly has been recognised by Hastings Direct as a leading solution that creates “competent employees who can deliver exceptional service and meet regulatory requirements.”

Clever Nelly makes people better at their jobs and improves culture…

CPD is definitely easier with Clever Nelly…

Clever Nelly delivers great people into the business…

Clever Nelly helps to build competence and confidence for their Claims Handlers.