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How to protect performance and CX during demand spikes in the contact centre

Discover how Phillips & Cohen Associates reduced agent errors and saved $1.5 million in annual savings

Beyond the Tick Box: Rethinking Workplace Training for In-Role Competence

The FCA zooms in on cultural change – but how can you measure it?

Consumer Duty award-winner joins Elephants Don’t Forget as Director of Customer Experience (CX) & Compliance

FCA Reiterates Expectations for Money Laundering Through The Markets (MLTM) Staff Training

Complaints and root cause analysis: meeting FCA expectations in 2025

Risk and Compliance Outlook for 2025: separating the urgent from the important

Consumer Duty Board Report: 5 Questions Every Firm Should Ask (And Answer)

Learning from the FCA’s Consumer Duty Board Report Review: A Focus on Culture, People, Risk and Continuous Improvement

Consumer Duty: staying one step ahead of the FCA in 2025