Webinar

Consumer Duty Annual Board Report: are you ready?

This webinar took place on the 11th April 2024

This webinar was hosted in conjunction with:

Your board has until the 31st of July 2024 to sign off on their first annual Consumer Duty report – but this is not a one-off internal ‘box ticking’ formality you can pay lip service to.

The FCA has reminded firms that “this isn’t an attestation but a really important part of your internal governance that will take time to do well – so don’t delay!” In the coming months, the FCA will turn up the heat by reviewing, on request, a sample of firms’ board reports, looking at the data it includes, how it evidences customer outcomes, how effectively the board has scrutinised the firm’s performance and what actions are planned to address any gaps.

In this must-attend, free, 60-minute webinar, our panel of experts share their insights on the necessary steps your firm must take to compile their first report.

Key discussion points include how to:

Prepare and produce the content of your firm’s annual report by 31 July 2024.
Identify and capture the MI and data that will make or break your report.
Align your board report with FCA expectations.
Test whether your report will meet the board’s needs.
Check and challenge your report’s objectivity against good industry practice.

Watch the webinar here

Meet our webinar panel

Adrian Harvey

CEO | Elephants Don't Forget

Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.

Matthew Drage

Managing Director | Square 4

Matthew specialises in regulatory risk and conduct regulation; and is a Fellow of the International Compliance Association (ICA) and is a member of the Chartered Institute for Securities & Investment (CISI). Matthew has previously worked as a supervisor at the Financial Conduct Authority (FCA) and within two of the ‘big four’ professional services firms. Most recently, he was the Advisory Director at Huntswood and acted as the firms Skilled Person.

Darren Fisher

Advisory Director | Square 4

As Advisory Director, Darren focuses on leading compliance, and conduct risk and assurance-related engagements including complex regulatory change programmes such as the new Consumer Duty. Darren has extensive regulatory experience in retail financial services and his background combines ‘Big 4’ consultancies with retail banking, consumer lending, general insurance, and mortgage sector experience.

Consumer Duty Annual Board Report: are you ready?

Key discussion points include how to:

Watch the webinar here

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Meet our webinar panel

Improve your business with Elephants Don’t Forget today.