Webinar details:
Thursday 26th June 2025 | 11.00 AM (BST) | 60 Minutes
This webinar is hosted in conjunction with:
Under the Consumer Duty, the FCA isn’t only looking for your firm to have great policies and processes in place. The regulator expects you to provide robust evidence that your firm is consistently delivering good outcomes for customers and embedding the Consumer Duty into your day-to-day operations and culture. Your approach to outcomes testing and Management Information (MI) is fundamental to meeting this requirement and accurately measuring the results of your firm’s activities.
In this free 60-minute webinar, we’re joined by specialist regulatory consultancy firm, Avyse Partners, for a focused session exploring how firms are transitioning from compliance to confidence.
We’ll be discussing how firms are achieving this by ditching transactional approaches and repackaging/redefining their data and testing methodologies to deliver a comprehensive suite of evidence that informs conclusions, decisions or actions – and withstands regulatory scrutiny.
Key discussion topics include:
- What does the design of an outcome testing framework look like?
- How MI can be used to drive, supplement, and inform this testing – or present the results of it.
- Why forward-thinking firms are transitioning away from tick-box approaches to employee training to achieve better customer outcomes.
- How to design MI that truly captures customer outcomes.