Webinar details:
Tuesday 27 January | 14:00 (GMT) | 60 Minutes
This webinar is hosted in conjunction with:
2026 will be a defining year for regulated firms as expectations around conduct, culture, and Consumer Duty continue to intensify.
The focus has shifted decisively from policies and principles to lived behaviours, judgement, and the outcomes customers experience. Firms are increasingly expected to evidence how culture supports good decision-making and delivers fair value and positive customer outcomes in practice.
In this free 60-minute webinar, we are joined by Mark Spiers (Managing Partner) and Michael Lawrence (Consulting Lead), from specialist consultative firm Ocorian. This session is designed to help senior leaders, SMF holders, HR, and compliance professionals focus on the conduct and culture risks most relevant to the FCA’s sharpening supervisory focus, as well as the cultural weaknesses driving regulatory challenge, intervention, and remediation.
Key discussion themes:
- The conduct and culture risks most likely to undermine Consumer Duty outcomes in 2026.
- What “good” looks like when evidencing culture, accountability, and customer outcomes.
- Moving beyond values statements to measurable, testable Consumer Duty culture insights.
- Practical actions leaders can take to strengthen challenge, psychological safety, and fair-outcomes decision-making.