Discover why the best-performing contact centres are doubling down on people, not platforms…
Customer expectations are rising. Regulation is tightening. AI is accelerating. And frontline roles have never carried more emotional and operational weight.
But one insight is cutting through the noise: CX excellence starts with confident, capable people.
This new e-guide, People-Powered CX in Action, reveals what Phillips & Cohen Associates (PCA) taught us about building competence, confidence, and consistency at scale, and why leaders across financial services see people development as their biggest performance unlock for 2026.
Based on webinar insights, live audience polling, industry research and real results from PCA, this guide shows how continual learning transforms frontline quality, compliance, and customer trust.
Download the guide to see why competence is becoming the new CX differentiator.
