Key considerations on how housing providers can prepare for the new standard, provide clear evidence of progress, and connect advancements in learning and development to employee competence and service delivery improvement.
In a major move to raise professional standards, the housing sector will see the new Competence and Conduct Standard take effect in October 2026.
The Regulator’s focus will be on the efficacy of systems, the quality of evidence, and the outcomes achieved.
In this paper, we look at how providers can prepare their workforce for the new standard, offer six recommended steps to begin your planning, and provide insight into critical questions, including:
- How will the new standard be regulated, and what is expected in terms of culture, systems, and evidence?
- What recommended steps should housing providers be taking now?
- What approaches are your industry peers currently adopting?
