Events & Webinars

LIVE EVENT

Conduct & Culture Roundtable 2026: From Culture Statements to Cultural Evidence

12 May 2026 | 8.30 AM – 1.30 PM | Free | CPD: 4hrs

About:

PIMFA’s annual Conduct & Culture Roundtable is designed specifically for senior leaders responsible for setting, challenging, and evidencing culture within their firms.*

*Please note: This roundtable is reserved for Senior Managers from FCA regulated firms.

WEBINAR

The AI Adoption Gap: What the Data Is Actually Telling Us

20 May 2026 | 11.00 AM | Free | 60 Minutes

About:

We’re joined by Martin Teasdale (Get Out of Wrap) and Steve Morrell (ContactBabel) to unpack the AI adoption gap in contact centres and discuss what it takes to build agent competence that holds up when it matters most.

WEBINAR

Consumer Duty Board Reports 2026: From MI to Meaningful Challenge

21 May 2026 | 11.00 AM | Free | 60 Minutes

About:

Drawing on Square 4’s review of more than 30 Consumer Duty Board reports, alongside 4,900+ poll responses compiled from Elephants Don’t Forget’s Consumer Duty webinar series over the last 12 months, this 60-minute session is designed to help firms cut through the noise and offer an objective pre-flight sense check prior to signing off your 2026 Duty report.