Events & Webinars

WEBINAR

Running 2026 on a 2023 playbook: The complaint handling gaps senior leaders are missing

30 June 2026 | 14:00 (BST) | 60 Minutes

About:

AI investment is accelerating, regulatory scrutiny is intensifying, and boards are asking harder questions about customer outcomes than ever before. Yet most organisations are still trying to run 2026 on a complaints strategy built for 2023.

Joined by Aptean Respond, this session is built on what you told us — taking the themes, questions and poll insights from recent live discussions, and turning them into clear priorities for complaint handling today.

We’ll cover the human factors your technology can’t replace, and the tech investments genuinely moving the needle at present. No theory. No future-state speculation. Just clear priorities you can act on in H2.

WEBINAR

Why Your Business-Wide Risk Assessment (BWRA) Isn’t Reducing Financial Crime Risk

2 July 2026 | 11:00 (BST) | 60 Minutes

About:

In this free 60-minute webinar, Adrian Harvey (Chairman & Co-Founder of Elephants Don’t Forget) is joined by Matt Russell (Head of Risk Assessments at Avyse Partners) and Colum Lyons (CEO & Founder of ID-Pal) to unpack how firms can turn their BWRA from a static compliance document into a live driver of behaviour, controls, and measurable risk reduction.

Built for MLROs, Heads of Financial Crime, Compliance Officers, and risk leaders, this session will cut through the noise and focus on what works.

LIVE EVENT

Collaboration Network Regional Gathering: Cheshire 2026

2 July 2026 | 10.00 AM – 16.45 PM | Free (members) | Passes available for non-members

About:

A day of engaging discussions, practical insights, and real-world perspectives. Topics will include: AI in complaints handling, economic abuse, culture & leadership, technology & innovation in vulnerability support, and financial inclusion.

Professor Patricia Riddell, our Director of Workforce Capability and Wellbeing, will be amongst the day’s speakers to talk about mental capacity.

LIVE EVENT

Customer Experience Live Show UK

7-8 July 2026 | Tickets available

About:

The Experience Show UK, captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.