For the first time in 18 years, banks and building societies are the UK’s highest-rated sector for customer satisfaction.
The snapshot of the July 2026 UK Customer Satisfaction Index explores what is driving the sector’s lead, where customer expectations are still being missed and what finance leaders should prioritise next.
Download the snapshot of the July 2026 UK Customer Satisfaction Index to discover:
- Where banking is outperforming the UK average, including complaint handling
- The gap between demand for human support and what customers believe banks prioritise
- Three priorities the findings point to for finance leaders