We are proud to work with leading housing associations and local authorities to equip their teams with the knowledge, confidence and competence to deliver exceptional resident experiences.
Improve and evidence employee competence to the highest possible standards
Our housing customers recognise that the individual competence of their people – and third-party service providers – delivering services to residents underpins almost every regulatory standard objective and Tenant Satisfaction Measure (TSM).
With the introduction of the Competence and Conduct Standard, the Regulator of Social Housing places increased pressure on providers to improve their assurance-based approaches and demonstrate competence in an outcomes-focused way.
Whilst formal qualifications are important, our customers also recognise that qualifications, training completion rates and certificates from one-size-fits-all mandatory learning do not provide the robust assurance needed to continually verify and demonstrate ongoing, in-role competence across the varied and unique roles within their organisations.
We solve this unique challenge for the sector using our multi-award-winning continual assessment technology: Clever Nelly
Trusted by providers including
"Clever Nelly is boosting confidence, sharpening competence, and driving performance – giving our housing teams real-time insight and real-world impact. This is already proving an invaluable tool for us to evidence competence against core areas of the Consumer Standards and Awaab’s Law."
Measurable improvements for your business & residents
Clever Nelly exists because employees forget a considerable amount of their training – and no employee can act on training they have failed to retain or have forgotten.
We financially guarantee that what you train your employees, they will learn, retain and translate into evidenced in-role competence. This results in fewer errors, reduced risk, improved performance and better experiences for your residents.
See how it works in this short video.
How we help
Compliance & Risk Benefits
Our continual assessment approach shifts employee compliance away from generic, one-size-fits-all models by focusing on individual, daily assessment that takes, on average, less than one minute per employee, per day to complete in the flow of work.
Providers benefit from daily, granular data to objectively evidence workforce competence and support risk-based, assurance-led frameworks. This outcomes-focused data strengthens internal governance, supports regulatory reporting and provides additional robust evidence for inspections and gradings.
By personalising the learning experience for each employee, our technology ensures that knowledge remains current with evolving regulations and policies. This enables providers to demonstrate a proactive compliance culture that directly supports delivery against required regulatory standards, reduces risk and drives sustainable operational performance.
Daily Evidence of Employee Compliance & Competence
Using your existing training content to ask personalised assessment questions of employees, Clever Nelly provides daily, granular evidence of employee competence to support risk-based and assurance-led frameworks, enabling housing providers to embed competence of mandatory learning topics and demonstrate a proactive approach to improving regulatory standards.
Typical use applications include:
Gas Safety Awareness
Radon Awareness
Electrical Safety Awareness
Building Safety Act
Housing Health and Safety Rating System (HHSRS)
Understanding Awaab’s Law
Dangerous Substances and Explosive Atmospheres Regulations (DSEAR)
Damp and Mould Awareness
Asbestos Awareness
Legionella Awareness
Fire Safety Awareness
Anti-Social Behaviour (ASB)
Best-in-Class Management Information
We provide objective, outcomes-focused employee compliance data for use in regulatory reporting, supporting providers to strengthen their suite of evidence for internal governance, inspections and gradings.
Create a Culture of Compliance
Clever Nelly personalises the learning experience for each employee, ensuring knowledge and competence remain current with changing regulations and policies. This supports providers in demonstrating that a compliance learning culture is in place to support delivery against required regulatory outcomes.
Performance and Operational Benefits
Our continual assessment approach increases employee competence by an average of 68%, enabling providers to directly correlate workforce competence improvement with operational metrics, KPIs, and Tenant Satisfaction Measures (TSMs).
By focusing on individual learning needs in the flow of work, our technology typically drives a 15% improvement in first time right delivery, a 7% increase in tenant satisfaction, a 30% reduction in employee errors, and a 20% reduction in reportable complaints.
Providers additionally benefit from a highly efficient learning model that typically reduces the need for unnecessary refresher training by 50%, successfully returning productive time back to frontline services and residents.
Improve Operational KPIs, TSMs and Resident Experience
Clever Nelly supports competence improvements for all training categories, including mandatory and provider-specific learning programmes.
Our continual assessment and improvement approach enables providers to correlate competence improvement with operational metrics, KPIs, and Tenant Satisfaction Measures (TSMs) improvements.
Typical performance improvement outcomes for our customers include:
15% improvement in first-time right
7% improvement in tenant satisfaction
30% reduction in employee errors
20% reduction in reportable complaints
Improve Operational Efficiency
Clever Nelly typically reduces the need for unnecessary refresher training by 50%, returning productive time to frontline services.
Typical applications include:
Supporting assurance evaluations of property services and maintenance teams regarding their individual understanding of critical health and safety procedures, such as working at height, lifting and carrying, and working with asbestos.
Conducting continuous, scenario-based knowledge testing to evaluate staff competence, highlighting where practical assessment is or isn’t needed.
Enabling the organisation to evaluate knowledge retention and competence after initial training is completed.
Improve Performance and Consistency of Service Delivery
Clever Nelly supports providers to improve the consistency of service delivery. Our continual assessment approach typically improves speed-to-competence for new starters joining the business by 30%, reducing the risk of errors and non-compliance with documented policies and procedures.
Governance and Assurance Benefits
Our continual assessment model aligns perfectly with an assurance, risk, and outcomes-focused regulatory framework by equipping leadership with an objective, real-time view of organisational competence, capability and risk.
Providers benefit from high-quality Management Information that strengthens internal challenge and oversight, giving senior leadership and Boards the data needed to confidently challenge and improve the business.
Improve Internal Assurance
Clever Nelly provides best-in-class Management Information for senior leadership and Boards to strengthen internal challenge and oversight. Our continual assessment model aligns perfectly with an assurance, risk, and outcomes-focused regulatory framework, equipping leadership with an objective, real-time view of organisational competence, capability and risk.
Improve Service Consistency
Clever Nelly supports providers with the ability to extend competence assessments to third-party service providers to verify they meet specific organisational competence standards. This ensures consistency in service delivery across all external partners.
Improve Competence and Risk Management
Clever Nelly provides a new and unique source of data to help articulate how the organisation actively manages the risks associated with employee competence.
Culture and Organisational Benefits
Our continual assessment approach shifts focus away from “one-off” or ad hoc training events toward a continuous culture of learning and reflective practice.
By supporting staff as individuals, Clever Nelly encourages long-term, sustainable competence improvement across the workforce, which actively helps to build consistency and confidence in-role.
Providers benefit from a proven method to bring their organisational code of conduct to life and embed it into daily practice. This ensures staff are continually supported to understand the core values and behaviours they are expected to demonstrate in their day-to-day roles and interactions with residents.
By providing ongoing reinforcement of mandatory and refresher training, our technology ensures that critical information is successfully learned and retained over time. This approach is highly valued by employees, with 9 out of 10 stating they prefer continual assessment over generic, one-size-fits-all learning models.
Foster a Continuous Culture of Reflective Practice
Clever Nelly provides a shift in focus from “one-off” or ad hoc training events to a continuous culture of learning and reflective practice. This approach encourages long-term and sustainable competence improvement across the workforce, helping to improve consistency and confidence in-role by supporting your people as individuals.
Embed Your Code of Conduct
Clever Nelly helps providers to bring their organisational code of conduct to life and embed it into daily reflective practice, ensuring staff are continually supported as individuals to understand the expected behaviours they should apply in their day-to-day roles and interactions with residents.
Reinforce Critical Learning
Clever Nelly provides ongoing reinforcement of mandatory and refresher training to ensure critical information is learned and retained. This method is highly valued by staff, with 9 out of 10 employees preferring continual assessment when compared to generic, one-size-fits-all models.
Discover how we are supporting providers to prepare for the Competence & Conduct Standard
In this paper, we discuss key considerations on how housing providers can prepare for the new standard, provide clear evidence of progress, and connect advancements in learning and development to employee competence and service delivery improvement.
