Thursday 21 May 2026 | 11:00 (BST) | 60 Minutes
This webinar is hosted in conjunction with:
Year 3 is where Consumer Duty Board reporting gets real.
The FCA does not want another polished MI pack. It wants evidence that Boards are challenging the data, asking better questions, tracking actions, and testing whether customers are actually getting good outcomes.
Drawing on Square 4’s review of more than 30 Consumer Duty Board reports, alongside 4,900+ poll responses compiled from Elephants Don’t Forget’s Consumer Duty webinar series over the last 12 months, this 60-minute session is designed to help firms cut through the noise and offer an objective pre-flight sense check prior to signing off your 2026 Duty report.
We’ll be discussing key challenges firms have shared, where firms are falling short, what stronger reports do differently, and how to evidence meaningful Board challenge in 2026. The session will cover customer outcomes, third-party and distribution-chain oversight, consumer understanding, vulnerability, culture, and accountability – with a practical checklist for what your Year 3 report needs to prove.
Key discussion points include:
- Lessons Learned: What is the FCA’s current position based on its recent publications? We examine lessons from 30+ Board reports to identify what “good”, “weak”, and “risky” look like in practice.
- From MI to Meaningful Outcomes: How to turn dashboards into real conclusions. We explore the transition from simply reporting data to proving what customers actually experience across all four outcomes: products and services, fair value, understanding, and support for those in vulnerable circumstances.
- Evidencing Robust Board Challenge: How to ensure Board challenge stands up to scrutiny. We look at the mechanics of questions, minutes, actions, and follow-ups to prove the Board is effectively overseeing the Duty.
- Oversight of Culture, Accountability, and Third Parties: Proving good outcomes across the entire distribution chain and evidencing third-party oversight. This includes showing how the Duty is changing firm decisions and culture, rather than just updating documents.
- Post-Report Action and the Year 3 Checklist: What happens after the report? We discuss how Boards track actions and escalate issues to demonstrate real change, concluding with a practical checklist of what your 2026 report must prove.