This webinar took place on the 26th March 2024
This webinar was hosted in conjunction with:
Recent communications from the FCA indicate that at least as many firms are failing to address consumer vulnerability adequately as are succeeding.
Over the past few weeks, the FCA has intensified its efforts to ensure that vulnerable customers receive outcomes as good as those for other consumers. As we approach the first Consumer Duty assessments, the regulator has highlighted concerns that some firms, particularly in specific markets, are not prioritising support for vulnerable customers. Additionally, some firms have reported having no vulnerable customers in their customer base – an untenable statistic, given that 50% can be classified as vulnerable at any point.
In this free 60-minute webinar, our panel of experts will dissect the regulator’s expectations, looking at common pitfalls, false assumptions – and examine what the regulator is really looking for and the best ways to deliver this.
Key discussion points include:
- The difference between reactive and proactive approaches to identifying and supporting vulnerable customers.
- Methods of capturing meaningful data and using this to create Management Information (MI) reports which stand up to regulatory scrutiny and challenge from the Board.
- How leading firms are enhancing their approach to vulnerability across all stages of the product lifecycle and customer journey.