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Case Study

How Allianz Partners Health translated competency improvements into 26% sales growth in one year

Allianz Partners Health have seen record-breaking sales since we launched Clever Nelly. We can see how the effort we put into Clever Nelly to get the most out of our people, and enable them to do the best job possible, translates into these incredible results. It feels very rewarding.

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The problem 

Allianz Partners Health underwent a comprehensive department restructure following a merger in 2022. This transition brought about change for both new and existing employees in the form of new roles, responsibilities and tasks.

The solution 

Allianz Partners Health observed a 22% improvement in employee competency within 18 months using Clever Nelly. This was a result of excellent employee engagement, sustained at an average score of 95% from July 2023 to December 2025.

By increasing employee knowledge and confidence, they were able to drive First Touch Resolution improvements and considerable sales growth. The knowledge improvements also resulted in a significant reduction in customer complaints and agent errors, which led to improved CSAT and ESAT scores.

The results 

  • 22% employee competency improvement
  • 10% sales growth in launch year and 26% sales growth in year two
  • 53% improvement in SLAs for Sales Support & Retention
  • 72% improvement in FTR (First Touch Resolution)

 

Read the full use case here