Elephants Don’t Forget and Allianz Partners Health have received international recognition, as silver award winners for Best Learning & Development.
The International Customer Experience Awards celebrates individuals and organisations for outstanding customer experience efforts and sets the standard for excellence globally.
Finalists for ‘Best Learning & Development’ were required to provide evidence that they have delivered an exceptional learning and development programme and excel at upskilling their employees.
We are incredibly proud to say that Elephants Don’t Forget and Allianz Partners Health demonstrated an internationally award-winning best approach to L&D.
Consolidating employee competence after a big change programme
Allianz Partners Health underwent a comprehensive department restructure following a merger in 2022. New people and products were integrated into the business, whilst existing staff took on different roles and responsibilities.
Staff needed more support to understand the complex world of global solutions and compliance requirements from which they operated.
Clever Nelly offered Allianz Partners Health a different way to deliver learning, where improvements would be quantifiable and staff could feel empowered to do their jobs well.
Global Head of Retail, Jodi Thomas, states that Clever Nelly created a cultural shift by changing the way that people viewed and experienced learning and development. Training became something that was “energising, more motivational, and it made staff more agile and confident to navigate future change”.
The phenomenal results from this collaboration
Clever Nelly has delivered the greatest Return on Investment that Allianz Partners Health has ever observed.
- 22% employee competence uplift
- 72% First Touch Resolution improvement
- 31% complaint reduction
- 26% sales growth
- 12.5% audit score improvement
Staff are demonstrably more confident and capable to follow and optimise processes, ensure stronger employee compliance, and provide exceptional service quality.
Allianz Partners Health video interview: “No other solution offers the same ROI”
Nadine Bousseljot, Business Performance Manager at Allianz Partners Health, said:
“Thank you — this is such an honour and one we share equally between Allianz Partners Health and Elephants Don’t Forget. What makes this partnership so special is that the results we’ve achieved simply wouldn’t have been possible without each other. We’ve built something truly impactful together, and winning this award gives us all the more reason to keep pushing forward. Here’s to more great things ahead!”
Adrian Harvey, Chairman and Co-Founder of Elephants Don’t Forget, said:
“Allianz Partners Health deployed Clever Nelly to protect against falling service standards that you would ordinarily associate with any large change or business restructure. Rather than simply maintain existing standards, they drove significant improvements in critical data points. I’m super proud to say they are a loyal customer of Clever Nelly and an exemplar user of our technology.”
Sophie Thrall, COO at Elephants Don’t Forget, added:
“We work with brands that want to enhance their people. This award belongs to the incredible team at Allianz Partners Health and all the brilliant herd members who have collaborated to build a culture of continuous improvement. It’s rewarding to see that your investment in unlocking the full potential of your people has been recognised!”
About International Customer Experience Awards
The ICXA has become a global platform for sharing best practices, showcasing success stories, and connecting CX professionals from all around the world. Now in its 9th year, the ICXA’s mission is to provide a transparent, fair platform that recognises genuine excellence in customer experience.
Finalists are determined by a shortlisting panel and scored on a written entry and live presentation. Independent judges ensure that the process is fair and robust.