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Phillips & Cohen Associates, LTD & Elephants Don’t Forget shortlisted for “Most Effective New Employee Experience” at the UK National Contact Centre Awards 2025

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theHRDIRECTOR: The Employee Value Proposition (EVP) Reset

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It’s time for change: equipping employees for the Consumer Duty era

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Training Industry: time for L&D to stand up and be counted!

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T-C News: Cybersecurity training doesn’t work!

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theHRDIRECTOR: work shock and the entry-level avalanche

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T-C News: Consumer Duty: there may be trouble ahead…

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T-C News: Consumer Duty unintended consequences: good intentions, chaotic execution?

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theHRDIRECTOR: why employee wellbeing initiatives are falling short

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Contact-centres.com: the “Digital-First” Delusion: is convenience killing UK CSAT?

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