Thursday 29 October 2026 | 14:00 (GMT) | 60 Minutes
This webinar is hosted in conjunction with:
Culture is everywhere in FCA regulation. But what is the regulator actually asking firms to do, and what are firms assuming it wants?
We have reviewed 16 FCA publications from 2026 that reference culture – spanning Consumer Duty, SM&CR, remuneration, non-financial misconduct, outcomes monitoring, and Board accountability – and combined that evidence with our own data and insights from firms and learners across the market.
A pattern is emerging.
The FCA is not simply asking firms to talk about culture. It is increasingly interested in how culture shows up in practice: through leadership, incentives, competence, supervision, challenge, accountability, and, ultimately, customer outcomes.
That creates a more difficult question for firms heading into 2027: Can you prove that your culture changes how people actually behave?
This session will separate signal from noise. We will examine what the FCA has actually said, what it has not said, where firms may be overcomplicating the issue, and what the evidence from 2026 may mean for Boards, Compliance, Risk, HR, and L&D teams in 2027.
In this free 60-minute session with regulatory experts from consultancy firm Ocorian, we will address:
- What does the FCA actually mean by culture, and what doesn’t it mean?
- If you have trained your people, how do you prove anything changed?
- Are your incentives, objectives, and performance measures reinforcing the culture you say you want?
- Can your Board evidence real challenge, or just governance activity?
- Where do culture, competence, Consumer Duty, and non-financial misconduct now collide?
- If the FCA asked you tomorrow to evidence your culture, what would you actually show them?
This is not another session about values statements or tone from the top. It is about what the FCA appears increasingly interested in: what your people do, why they do it, and whether you can evidence the outcome.