Tuesday 3 November 2026 | 11:00 (GMT) | 60 Minutes
This webinar is hosted in conjunction with:
In July 2026, the FCA published its findings on how firms are monitoring consumer outcomes under Consumer Duty. On culture, the message was blunt.
Firms:
- Describe their culture at a high level
- Support it with training and internal communications
- Cannot show how it actually shapes decisions, accountability, or day-to-day behaviour
The regulator flagged this as an area for improvement.
Three years in, most firms have the policies. Fewer can prove the Duty is a mindset their people live daily. The FCA has been clear that this is the bar, and firms falling short of it are already paying – in complaints, redress, and supervisory attention.
This free, 60-minute webinar opens with the consequences, then shows the fix. A short, sharp look at what poor Consumer Duty management is costing firms today, followed by a live demo of Elephants Don’t Forget’s Consumer Duty Insight (CDi): the technology built with industry experts to continually diagnose, embed, and benchmark Consumer Duty competence and culture firm wide.
We’ll be showcasing:
- The dashboard your risk and compliance team would actually use.
- Board-ready evidence that can be used to answer the key Culture and Governance questions posed in the FCA’s FG22/5 Consumer Duty guidance.
- The first true industry benchmark for Consumer Duty competence and culture.