Insights from a webinar discussion with Steve Morrell (ContactBabel), Elaine Lee (Reynolds Busby Lee) and Ben Scales (Elephants Don’t Forget), hosted by Martin Teasdale (Get Out of Wrap).
As AI Agent Assistance moves from experimentation to deployment, organisations face a new challenge: ensuring efficiency gains are matched by the competence and judgement needed to sustain customer outcomes. Drawing on insights from a recent webinar, this e-book explores what the data is showing, where AI is delivering value, and why human performance matters more than ever.
Core learning outcomes:
- What current customer and industry data tells us about AI adoption.
- How AI Agent Assistance supports advisors, and where human judgement remains essential.
- Why information and competence are not the same thing.
- The risks associated with over-reliance on AI and cognitive surrender.
- How frontline competence can be sustained as interactions become more complex.
- What leading organisations are doing to balance AI investment with people performance.