Resources

AI is Rising in Contact Centres, but 77% Still Want to Speak to People

Blog

People-Powered CX in Action: Confidence, Competence and CX at Phillips & Cohen Associates

Purple Paper

Contact Centre Expo 2025: Why people are still the real differentiator in the age of AI

Blog

Preparing for the new Competence & Conduct Standard: Culture, Systems & Evidence

Purple Paper

How to protect performance and CX during demand spikes in the contact centre

Webinar

Why so many contact centres are stuck in firefighting mode and how to fix it

Blog

Stop Firefighting, Start Fixing: Boost Competence & Cut Failure Demand

Purple Paper

Consumer Duty: Driving Better Outcomes Through Voice of Customer (VoC) Feedback

Purple Paper

Complaints Under Pressure: Maintaining Quality When Volumes Surge

Webinar

FCA Enforcement Is Changing: How Ready Is Your Firm?

Webinar